Terms of service

DEN 13 – Terms of Service

Effective Date: [09/01/2025]

Welcome to The Den Code, operated by Romer Haus LLC. By accessing or purchasing from our online store, you agree to the following Terms of Service. Please read them carefully.

1. Online Store Terms

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from The Den Code.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • You may not exploit, reproduce, duplicate, copy, sell, or resell any portion of the service or products without express written permission.

2. General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • Prices, product availability, and promotions are subject to change without notice.

  • We make every effort to display our products accurately, but cannot guarantee exact colors, materials, or sizing appearance on your screen.

3. Accuracy of Billing and Account Information

  • You agree to provide current, complete, and accurate purchase and account information.

  • You are responsible for maintaining the confidentiality of your account and password.

  • We may, at our sole discretion, limit or cancel orders placed per person, per household, or per order.

4. Products and Services

  • Certain products may be available exclusively online through our website.

  • We reserve the right to limit quantities of any product or discontinue products at any time.

  • All descriptions of products and pricing are subject to change without notice.

5. Shipping and Delivery

  • Orders are processed and shipped according to our Shipping Policy [link to your shipping page].

  • The Den Code is not responsible for delays caused by carriers, customs, or circumstances outside our control.

  • Risk of loss passes to you upon delivery of the order to the carrier.

6. Returns and Exchanges

  • Returns and exchanges are subject to our Return Policy [please see our policy on our website].

  • The following items cannot be returned or exchanged:

    • Intimate apparel (underwear, jockstraps, harnesses, and other body-contact garments)

    • Personal care products (lotions, oils, wipes, sprays, grooming items, etc.)

    • Lubricants and consumables

    • Jewelry or accessories intended for body contact, insertion, or piercing

    • Custom or made-to-order items

    • Sale or discounted items

    • Gift cards

  • Customers are encouraged to review sizing and product descriptions carefully before purchase.

7. Intellectual Property

  • All trademarks, logos, product designs, graphics, and content on this site are the property of Romer Haus LLC and may not be used without permission.

8. Limitation of Liability

  • The Den Code is not liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of our products or services.

  • Our maximum liability for any claim shall not exceed the amount you paid for the product in question.

9. Governing Law

These Terms shall be governed by and construed under the laws of the State of California, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page, and your continued use of the site constitutes acceptance.

11. Contact Information

For questions about these Terms, contact us at:

DEN13 – The Den Code / Romer Haus LLC
Email: signal@thedencode.com
Website: www.thedencode.com